Terms of service

 RETURN/REFUND:

Items that have a manufacturer defect must be reported within 3 days of delivery for a replacement or credit. 

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. 

To begin the process, please email: Kathykulturedjewelry@gmail.com

Any item not in its original condition, damaged or missing parts for reasons not due to our error does not qualify for a refund or exchange.

Any item that is returned more than 3 days after delivery does not qualify for an exchange.

SHIPPING:

We have a shipping flat rate of $5.95

We only ship within the United States and its territories including, Puerto Rico, Virgin Islands, and Guam. We can also ship to any U.S. military base, as long as the address includes an APO or FPO address.